Developer support

Support should be more than a shoulder cry on. It should lead quickly to product improvement.

We are real people with a real desire to help you succeed. You aren’t just buying a product—you are buying a relationship.

We don’t outsource support. It’s all done in-house. We’re a small company staffed by smart people who know the product inside and out. Most of us have been with the company for more than five years. 

We succeed on the strength of our products and your success with them. We have a lively forum and paying customers get direct access to support. Every technical employee contributes to the forum and answers support tickets—the CEO, the CTO, the VP of Technology, senior architects—everyone.  

Sure, we answer questions about DevForce’s features and capabilities, but we also strive to understand those questions in terms of your larger goals. We know you want more than answers; you want guidance. We have direct experience using DevForce in real world applications. We recognize pitfalls and opportunities. We won’t stop at "how it works ". We’ll discuss pros and cons, point you to examples and external references, and sometimes we’ll suggest a better way. 

All software has bugs. What happens when the bug is critical to your application and we can’t find a viable workaround? We’ll get you a hot-fix in a pinch. Can Microsoft do that?  

What if a hot-fix isn’t warranted? We issue a new DevForce release every seven weeks—like clockwork. 95% of defect repairs are delivered in the cycle following the report. We’ll tell you where your fix stands in the queue and you won’t be waiting long. We can even give you a preview as soon as we’ve got a stable build.

DevForce itself evolves at this same seven-week pace. Most of our features are inspired by you. Have an idea? Make your case directly to a DevForce product manager and we’ll set a priority and schedule together. You won’t be left wondering if something that might work will show up in a service pack or .NET release someday.

Contact us

Ask us questions in our community forums. Paying customers can also send us technical support requests.